Student Support

We're here throughout your journey

We are here to help — so do not ever be shy to let us know what you are going through.

What We Offer

Comprehensive support services

Academic Support

Your trainer and assessor is your first point of contact for academic questions. Additional learning resources are available if you need help with literacy, numeracy, or English.

Welfare & Wellbeing

Our Student Support Officer is available for confidential discussions about personal issues, adjustments, or referrals to external services.

Accommodation Help

Information about homestay, shared housing, and student accommodation options in Sydney is provided in your International Student Handbook.

Career Services

Our qualifications are designed to produce graduates ready to lead. We provide guidance on pathways to higher education and career development.

Counselling

We maintain information about external counselling and mental health services. Referrals are made at no cost to you.

Complaint Resolution

IVBT has a formal complaints and appeals process. If something is not right, we encourage you to raise it with us.

Policies & Forms

Important documents

Student Handbook

Comprehensive guide to studying at IVBT.

Download PDF →

Code of Conduct

Expected standards of behaviour for all students.

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Deferment, Suspension & Cancellation

Policy for changes to your enrolment.

Download PDF →

Complaints & Appeals Policy

How to raise and resolve concerns.

Download PDF →

Refund Policy

Fee refund provisions and processes.

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Privacy Policy

How we collect, store, and use your information.

Download PDF →

Essential Contacts

Who to call

Student Services

0468 876 672

info@ivbt.edu.au

Office hours to be confirmed.

Emergency Contacts

Emergency: 000

24/7 IVBT support: 0468 876 672

Lifeline: 13 11 14

Beyond Blue: 1300 22 4636

FAQ

Frequently asked questions

What support is available if I am struggling with my coursework?+

Your trainer and assessor is your first point of contact. We also provide additional learning resources, reasonable adjustment in assessment, and a Student Support Plan tailored to your needs.

Can I get assessment adjustments for personal circumstances?+

Yes. Assessment tasks can be adjusted to accommodate your individual needs while maintaining the integrity of the qualification. Speak with your trainer or our Student Support Officer.

What is the buddy programme?+

New students are paired with a peer from day one. Your buddy can help you settle in, navigate campus, and answer practical questions about studying at IVBT.

How do I make a complaint?+

IVBT has a formal complaints and appeals process. You can raise concerns with your trainer, the Student Support Officer, or submit a written complaint. Full details are in the Student Handbook.

Can I defer or suspend my enrolment?+

Under certain circumstances (compassionate or compelling reasons), you may apply to defer, suspend, or cancel your enrolment. Deferral is free of charge. Full policy details are in the Student Handbook.

What happens if I am not meeting course progress requirements?+

Satisfactory course progress and attendance is essential for your visa. If you are at risk, we will work with you to develop an intervention strategy. Details are provided at orientation.

Is there emergency support available outside business hours?+

Yes. IVBT provides a 24/7 emergency contact via our main phone number. Crisis support is also available through Lifeline (13 11 14) and Beyond Blue (1300 22 4636).

Need help?

Our student services team is here to support you.

Contact Student Services View Programs